I had to do a factory reset on my Moto G 4G as it was not working properly. I backed up everything using Helium and all the contacts to storage. I didn't realise that I was actually backing up to internal storage rather than an SD card (not present). After a factory reset, I lost all the backups. I assumed Helium would have backed everything up to the computer it was connected to?
Is there a way to recover what was on the internal storage prior to the factory reset? The phone doesn't appear as separate mass storage drive when connected to the computer. It is just listed as the phone name under My Computer so I cannot seem to run any standard file recovery tools such as Testdisk.
Help!?
Is there a way to recover what was on the internal storage prior to the factory reset? The phone doesn't appear as separate mass storage drive when connected to the computer. It is just listed as the phone name under My Computer so I cannot seem to run any standard file recovery tools such as Testdisk.
Help!?
xda-developers